---
title: How does Trivec’s support and on-call service work?
description: Fast and knowledgeable support🙌. We cover a lot, and we also offer a web-based HelpCenter full of guides for everything from setup to reports.
---

<https://blog.trivecgroup.com/no>

# [How does Trivec’s support and on-call service work?](https://blog.trivecgroup.com/no/how-does-trivecs-support-and-on-call-service-work)

 Skrevet av [Louise Harvig Olsmar](https://blog.trivecgroup.com/no/author/louise-harvig-olsmar) | Jan 23, 2026 8:00:00 AM

## **Trivec interviews Angelina from the support team**

**Trivec:** Hi Angelina! What’s the best part about working in Trivec’s support team?  
**Angelina:** Hi there! The best part is definitely the variety 🎢. No day is ever the same. One moment it’s a quick and simple issue, and the next you’re solving a real brain teaser 🧠. It keeps things exciting!

**Trivec: What kind of support do Trivec customers get?**

**Angelina:** Fast and knowledgeable support – every time 🙌. We cover a lot, and we also offer a web-based HelpCenter full of guides for everything from setup to reports. Great for those who want to learn on their own 💻📚.

**Trivec:** Is the support team based in Sweden?  
**Angelina:** Yes! Our Nordic support is mainly based in Stockholm 🇸🇪, but sometimes when you call, you might reach a colleague in Gothenburg or Malmö – it all depends on who's logged in 😊.

**Trivec:** What if the problem can’t be solved remotely – do you go onsite?  
**Angelina:** Usually, our support team handles everything remotely, but if it’s an emergency 🚨, we can send out one of our technicians. They’re often the same people who did the original installation, so they know the setup inside and out!

Trivec: Can customers book extra training in the system?  
**Angelina:** Absolutely! You can book a session with one of our technicians, either onsite or remote, tailored to your team’s needs 📈🎓.

Trivec: And what's the most common question you’re getting right now?  
**Angelina:** Right now? It’s all about building reports! Many customers want to track performance from, say, a newly opened outdoor terrace 🌞🍹. You can tell the summer season has started!

[Vis hele posten](https://blog.trivecgroup.com/no/how-does-trivecs-support-and-on-call-service-work)

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