Linnea - responsible customer support

Tell us about yourself, who are you? (personal) 😊
I am 25 years old, grew up in Nacka but now live in Gamla Enskede. I love Hammarby, dive bars, crime podcasts, and my family dog, Lelle. 🐶

What do you do at Trivec?
I am responsible for customer support and I am part of the 2nd line team. I handle the daily roster in the customer support group, help train new staff and work with various types of support cases at 2nd line.

Why Trivec?
It started when my former (and now current) boss Gustaf recommended the job to me and since then, I've enjoyed it so much that I haven’t thought about leaving. I’ve worked a bit in customer support and dipped my toes in the restaurant industry before, so this job felt just right for me.

What is the best thing about working at Trivec?
The colleagues are absolutely the best! In my job, I get the opportunity to help and get to know restaurateurs all over Sweden, which I find very enjoyable.

What do you value most at Trivec?
The opportunity to flourish in my role and my amazing colleagues!

How would you describe the culture at Trivec?
There is a lot of openness here, and you can be exactly who you are. When I talk to my customers, I can be personal in the conversations, which ultimately leads to better and more personalized service. Both I and most of my colleagues in support have previous restaurant experience, which gives us a better understanding of our customers challenges and how they work.

What’s your best Trivec tip?
I really think all our customers should play around with the Olap reports (found in back office). Once you learn that, it becomes much easier to extract the data you’re looking for. I also want to advocate for our Trivec Help Center, which you should definitely check out—there's a ton of information available!

What’s the most common question you get from your customers?
I usually say in our job interviews that it’s impossible to answer that question; it really varies widely because our product portfolio is so broad. Our customers reach out to us about everything and that’s the part of what makes the job fun—you never get the same question twice!

How do you work with Trivec's customers? What’s important to you in your work?
I think it’s important to be attentive and to follow up with customers about what’s happening. Sometimes there can be very complex cases that require time, and you need to be there for the customer, maintaining regular contact and updating them on the progress. My goal is to turn every case that comes in into something positive, to find a solution, and to ensure that customers feel satisfied with that solution.

Cone or cup for ice cream?
Cup! 🍨

If you could have one superpower, what would it be?
To be able to manipulate time; I would love to pause time in the morning so I could sleep in a bit longer. 😊

Where do you prefer to eat on a chilly autumn evening?
Spago! Their truffle pasta is absolutely incredible! 😊

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