How does Trivec’s support and on-call service work?

🎙️ Trivec interviews Angelina from the support team

Trivec: Hi Angelina! What’s the best part about working in Trivec’s support team?
Angelina: Hi there! The best part is definitely the variety 🎢. No day is ever the same. One moment it’s a quick and simple issue, and the next you’re solving a real brain teaser 🧠. It keeps things exciting!

Trivec: What kind of support do Trivec customers get?
Angelina: Fast and knowledgeable support – every time 🙌. We cover a lot, and we also offer a web-based HelpCenter full of guides for everything from setup to reports. Great for those who want to learn on their own 💻📚.

Trivec: Is the support team based in Sweden?
Angelina: Yes! Our Nordic support is mainly based in Stockholm 🇸🇪, but sometimes when you call, you might reach a colleague in Gothenburg or Malmö – it all depends on who's logged in 😊.

Trivec: What if the problem can’t be solved remotely – do you go onsite?
Angelina: Usually, our support team handles everything remotely, but if it’s an emergency 🚨, we can send out one of our technicians. They’re often the same people who did the original installation, so they know the setup inside and out!

Trivec: Can customers book extra training in the system?
Angelina: Absolutely! You can book a session with one of our technicians, either onsite or remote, tailored to your team’s needs 📈🎓.

Trivec: And what's the most common question you’re getting right now?
Angelina: Right now? It’s all about building reports! Many customers want to track performance from, say, a newly opened outdoor terrace 🌞🍹. You can tell the summer season has started!