Run your restaurant like a business

Operating a successful restaurant is about keeping track of the numbers. Key 
Performance Indicators (KPIs) provide invaluable insights into your business 
performance, enabling you to optimize both costs and customer experiences.

Kung Carl embraced KPIs as a strategic step to drive business development and improve internal efficiency. They started by defining and tracking specific KPIs. Regular analysis of these metrics allowed them to identify both success factors and potential challenges, enabling them to adjust strategies and processes to optimize performance and achieve business goals.

Three tips for getting started with KPIs, according to Kung Carl:

Define relevant KPIs: Begin by identifying the KPIs most relevant to your business. For Kung Carl, this included metrics such as sales per labor hour, average guest spends, cost of goods sold (COGS), and soft metrics like customer satisfaction. Focus on the indicators that directly impact your business model and goals.

Set goals and benchmarks: Establish specific, measurable targets for each KPI and 

compare them against industry standards or past performance. Clear goals make it 

easier to evaluate progress and adjust operations when needed.

Monitor and analyze regularly: Implement regular KPI reviews, such as weekly or 

monthly reports. Analyze the results to identify trends, successes, and areas for 

improvement. This can provide valuable insights into customer behavior and 

operational efficiency.

The importance of tracking key performance indicators: By closely monitoring KPIs, 

restaurants can quickly identify problem areas, optimize resources, and improve overall profitability. It also fosters a culture of data-driven decision-making, which can lead to more informed strategies and increased customer satisfaction.

Consistent monitoring and analysis of your restaurant’s KPIs can provide valuable 

insights for making strategic decisions, ensuring that the business remains profitable. 

We have listed the key metrics that should be regularly checked to create conditions for higher profitability, cost control, increased efficiency, and higher customer satisfaction, as well as to provide a clear basis for decisions for the coming day, week, or month. 

Read more about Kung Carl 👇and other restaurant trends.